Privacy Policy

Last updated: [Insert Date]

This Privacy Policy explains how AgentForecast.ai (“we”, “us”, “our”), a product of Solved By AI Ltd, collects, uses, and protects Personally Identifiable Information (“PII”) when you use our website, applications, and services (the “Platform”).

Scope

This policy applies to personal data collected through AgentForecast.ai, including via our website, APIs, and applications.

  • Data processed on behalf of customers within their own environments
  • Third-party platforms or services not controlled by us

Information We Collect

Information you provide

  • Name, email address, and contact details
  • Authentication data (via Auth0 or similar providers)
  • Organisation and billing information
  • API configuration and usage preferences

Automatically collected data

  • IP address and approximate location
  • Device and browser information
  • Usage data (forecasts run, endpoints used)
  • Session and access timestamps

Billing data

  • Stripe: email, billing details, limited payment metadata
  • Marketplaces (AWS, RapidAPI): account and usage data only

Customer data processing

  • Time series inputs (sales, demand drivers, metrics)
  • External variables (weather, events, holidays)

How We Use Data

  • Operate the Platform and APIs
  • Generate forecasts and outputs
  • Manage authentication and accounts
  • Process billing and usage-based pricing
  • Monitor usage and notify thresholds
  • Improve performance and reliability
  • Provide support and service updates

Sharing of Information

We do not sell personal data.

  • Service providers (hosting, auth, billing)
  • Your organisation (for company accounts)
  • Marketplace partners (AWS, RapidAPI)
  • Legal or regulatory requirements
  • Business transactions (e.g. acquisition)

Data Transfers

Where data is transferred outside the UK or EEA, appropriate safeguards are used, including standard contractual clauses or equivalent protections.

Cookies

We use cookies to maintain sessions, track usage, and improve user experience. Third-party providers may also use cookies under their own policies.

IP Addresses

IP addresses are used for security, analytics, and system administration.

Security

  • Encryption in transit and at rest
  • Access controls and authentication
  • Secure cloud infrastructure (e.g. AWS EU regions)

Your Rights

You may have rights to access, correct, delete, restrict, or transfer your data. Contact us to exercise these rights.

Updates

This policy may be updated periodically. Changes will be posted with a revised date.

Contact

Email: support@agentforecast.ai

Website: https://www.agentforecast.ai